With tens of millions of monthly active users and a payments volume that has grown exponentially over the last two years, Cash App is helping redefine the world's relationship with money by making it more relatable, instantly available and universally accessible. Cash App has a huge responsibility to safeguard our customer's financial assets and privacy. Securing access, removing bad actors, addressing customer issues in a timely manner and preventing fraud are critically important to Cash App to build trust with our customers. That’s why our engineering team is on a mission to invest in and bolster fraud-fighting resources. We are constantly improving systems and controls to help prevent, detect, and report bad activity on the platform.
Identity & Limits
The Identity & Limits team strives to stop bad actors from abusing our platform, while simultaneously making Cash App as accessible as possible.
The Risk Controls team creates tools to combat inappropriate activity and lift limitations from authentic customers.
The team focuses on securing account access, eliminating phishing attacks and building authorization framework to enable fine-grain permission.
Support Engineering builds Cash App’s customer support experiences and advanced tooling for our customer support advocates to make it easier for customers to get timely, helpful and caring support.
Disputes builds and operates Cash App’s disputes platform across its ecosystem of products. We work to provide customers with a seamless and reliable disputes resolution experience.