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Rank Interactive - Sheffield

Delivering stimulating and entertaining experiences through our diverse Venues and digital channels.

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Who are we?

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. We also have a large selection of online digital games that cover all areas of play.

Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. 

Where are we based?

Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence.

Our Values

Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. 

  • Service: We start with the customer. We do everything in our power to deliver special service every time
  • Teamwork: We pull together across brands, channels and locations to perform at our very best
  • Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition
  • Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do
  • Solutions: We act positively to get to the heart of problems quickly and find ways to solve them

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