We want customers to spend more time on the important things in life – not wasting time and money sorting out their bills.

So when a customer has a problem, we solve it efficiently and with a personal touch. We turn what could be a thorny exchange into a chat that’ll leave the customer with a smile on their face.

We’re all about making connections. Whether that’s helping our customers save or coming together as a team. To keep that connection strong, while giving everyone the flexibility they need, we’re leading with a hybrid-first approach for most of our roles.

Our hybrid approach

We want to keep things simple and no-nonsense. We aren't expecting you to be  in the office every day. Instead, we aim for a more realistic cadence for team days and key events. Of course, if you’d like to come in more often, the office is always open.

Recognition and travel

Whether you're based in London or commuting from a far, we recognise the cost of travel. That’s why we offer a London salary for these roles no matter your location. Because of this, we ask that you cover your own travel costs for those monthly office visits.

Call taking roles 

We do things a little differently for our Front-line call taking teams to make sure we’re competitive in this market and you have the flexibility you need. 

• Outside London: We offer remote-first contracts. This means UW will cover your travel costs if we ask you to come into the office.

• Within London (M25): We offer hybrid contracts. You have the freedom to work from home or a UW office whenever it suits you.

Staying flexible

We never stop listening to feedback to make things better. Quality is a big deal for us, so we’ll keep an eye on our hiring data. If we find that this policy is making it tricky to fill roles quickly with the right people, we’re open to a chat and happy to pivot